Shipping policy

Shipping Policy

Made to Order

Each Curated Chroma Designs product is made especially for you after your order is placed. Our products are produced and shipped by a third-party fulfillment partner.

Because items are made to order, please allow time for both production and shipping before your order arrives.

Processing & Fulfillment

Once your order is placed, it is sent to production. Fulfillment times may vary depending on the product, order volume, and production location.

Please note that fulfillment time is separate from shipping time.

Shipping & Delivery

Free U.S. Shipping on all orders.

Shipping times vary depending on your location, the product ordered, and the shipping method available for your order.

Estimated delivery information may be provided at checkout or through your order tracking information. Delivery dates are estimates and are not guaranteed. Carrier delays, weather, customs processing, and other circumstances outside our control may occasionally affect delivery times.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow a little time for tracking information to update after receiving your shipping confirmation.

Multiple Packages

If you order more than one item, your order may occasionally arrive in separate packages. Products may be fulfilled at different facilities based on product availability and your delivery location.

You will receive tracking information for each shipment when available.

Address Changes

Please review your shipping address carefully before submitting your order.

Because orders move into production shortly after they are placed, we cannot guarantee that an address can be changed once an order has entered fulfillment.

Curated Chroma Designs is not responsible for orders delivered to an incorrect address provided at checkout. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was submitted.

Lost or Delayed Packages

If your tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your order has not arrived after the estimated delivery window, please contact us and we will help investigate the shipment.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible and include your order number along with clear photos of the issue.

We will review the problem and work with our fulfillment partner to arrange an appropriate resolution when the issue qualifies.

International Shipping

At this time, we ship within the United States only.

Questions?

If you have questions about your shipment or need help with an order, please contact Curated Chroma Designs through our contact page. We’re happy to help.