Refund policy

Return & Refund Policy

At Curated Chroma Designs, each product is made to order especially for you. Because our products are produced individually after an order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or other buyer preference issues.

We do, however, want you to receive your order in the condition and quality you expected. If there is a problem with your order, please contact us so we can help.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the affected item and the problem

Depending on the issue, additional photos of the packaging, shipping label, or packing slip may be requested.

Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund.

You generally will not be required to return a damaged, defective, or incorrectly produced item unless we provide specific return instructions.

Returns & Exchanges for Buyer Preference

Because our products are made to order, we do not accept returns or exchanges for:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong color, style, or product variation

  • Personal preference regarding an item that was produced correctly

  • Accidental orders after production has begun

Please review product descriptions, sizing information, product photos, and your selected options carefully before placing your order.

Order Cancellations

Orders are submitted for production shortly after they are placed.

If you need to cancel or make a change to your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled once production has begun.

Lost Packages

If your package appears to be lost in transit, please contact us so we can investigate the shipment.

If the shipment is determined to be lost and qualifies for replacement or refund, we will work with our fulfillment partner to resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may be required to have the package reshipped.

Refunds are generally not provided for orders that were correctly produced and shipped to the address supplied by the customer.

Returned or Unclaimed Packages

Packages may be returned to the fulfillment facility if they are undeliverable, refused, unclaimed, or not collected from the carrier.

If your package is returned, please contact us. Depending on the circumstances, the order may be eligible for reshipment. Additional shipping charges may apply.

Refunds

If a refund is approved, it will be issued to the original payment method used for your purchase.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Questions or Order Issues

If you experience an issue with your Curated Chroma Designs order, please contact us through our website contact page and include your order number.

We’ll review the issue and help determine the appropriate next step.